Signatures not working in 7012
Hey guys,
We just loaded the 7012 build, and we clicked on the Personalized button in SCP to set up our email signatures, but now only the Administrator's account email signature is shown in all emails, regardless of the support rep that is doing the reply or forward.
Just to clarify, every support rep has created an email signature, including the administrator, but regardless of what support rep responds to an email, only the administrator's email signature is shown.
Any ideas as to what is going on?
Also, when can we expect the fix/feature of when a support rep opens a new ticket, their name is automatically selected in the support rep details of a new ticket? Right now the group is automatically selected, but each support rep has to select their name from a drop down box before creating a new ticket.
We just loaded the 7012 build, and we clicked on the Personalized button in SCP to set up our email signatures, but now only the Administrator's account email signature is shown in all emails, regardless of the support rep that is doing the reply or forward.
Just to clarify, every support rep has created an email signature, including the administrator, but regardless of what support rep responds to an email, only the administrator's email signature is shown.
Any ideas as to what is going on?
Also, when can we expect the fix/feature of when a support rep opens a new ticket, their name is automatically selected in the support rep details of a new ticket? Right now the group is automatically selected, but each support rep has to select their name from a drop down box before creating a new ticket.