Automation can take a lot of repetitive work off an IT team's plate from assigning tickets and managing approvals to handling onboarding and SLA related tasks.

We would love to hear from the ServiceDesk Plus community, which automation has made the biggest difference in your environment?

It could be ticket assignment, SLA escalations, onboarding, access requests, recurring tasks, notifications or an integration with another application.

What problem were you trying to solve and what changed after you automated it? Did it save your team time, reduce manual effort, improve response times or simply make day-to-day work easier?

If you've implemented multiple automations, which one would you say has been the most useful and why?

Share your experience below. Your example might give other ServiceDesk Plus users an idea they can try in their own environment.