Setting the Change Approver
Hi
We've just installed Manage Engine & so far, so good.
I'm setting up the Change Management module & can't see that the ChangeApprover field can be added to the template.
Is there was a way of setting the ChangeApprover dynamically on category selection?
For example, If the change related to Infrastructure , the ChangeApprover would be set as our Infrastructure Manager. If it was an SQL change it would be set as our DBA lead.
I can set up templates for 'Infrastructure Change' or 'DBA Change' etc. but seems a bit long winded.
Have searched through the forums but can't see any recent requests relating to this.
Is there a way of performing this?
Thanks
Mark
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