Hello,

i've encountered a problem using requester additional details imported from Active Directory .

The base task was to create a Business rule according to some additional Request details. The detail needed was created as an Requester Addiotnal Field - Company, i wanted it to be fulfilled by "company" user atttribute in Active directory.

As i succesfully configured ServiceDesk to fulfill the fields in Requester Additional Fields and Common Addtional Fields and imported it from AD, i realised i can't use these details to configure Business Rule, cause my additional Requester Field didn't appear in Business Rule settings, only a Request Additional field. But how can i fill the field automatically,if i don't want to create  SQL hooks and trigger for such fulfilling action?

It would be great if i can set up a business rule according to some requester settings imported in requester additional field in AD