ServiceDesk VS Remedy - Opinions?
My company currently uses Remedy for call tracking and asset management. Unfortunately, we don't have the staff to manage this beast, and the performance is garbage. On top of that, entering a ticket or an asset takes an eternity. I'm looking at ServiceDesk because it appears to offer everything we need, has a great interface and doesn't require any special training to make changes.
Has anyone made the switch from Remedy to ServiceDesk? Even if you haven't, I'd be interested to hear opinions on how things have been going with this product, especially for companies over 500 employees.
Thanks in advance!
Has anyone made the switch from Remedy to ServiceDesk? Even if you haven't, I'd be interested to hear opinions on how things have been going with this product, especially for companies over 500 employees.
Thanks in advance!
Topic Participants
Christopher Burg
AnthonyLudlow
Bradley Munsen
ServiceDesk Plus
Ramon Aguilar