We are in the process of testing ServiceDesk+  8.1.0 Build 8112 and we have issues with the Reply-to Address option. No matter if we restart, save, etc this setting is not working. The save is successful, we restart the ME server but the email are sent with the same email address in the From field.

The setting is like this:

- we have one public email for incoming mails - eg servicedesk1@sample.com that is forwarded to a second internal one eg servicedesk2@sample.com

- we need to configure incoming mail to fetch mail from servicedesk2@sample.com but to send outgoing mails as from servicedesk1@sample.com, while using only servicedesk2@sample.com account.

So, the Reply-to Address option is the solution. But no matter what, all outgoing mails have the From address servicedesk2@sample.com instead of the configured Reply-to Address servicedesk1@sample.com.