We are happy to announce that ServiceDesk Plus v16 Build 16000 which includes several major features and enhancements has been released.

You can download the service pack using the link below.

Please refer to the release notes to learn more about the features and enhancements included in this release.

Since this release includes several major changes, we strongly recommend that you set up a test instance, upgrade it to the latest build and test the new features and enhancements before upgrading your production instance. Refer to the following KB article to build test environment.

https://pitstop.manageengine.com/portal/en/kb/articles/how-to-build-a-test-environment-for-servicedesk-plus

If you are using an older build of ServiceDesk Plus, you will need to follow a specific migration sequence to upgrade to the latest build. Please refer to the link below to learn more about the migration sequence.

https://www.manageengine.com/products/service-desk/on-premises/migration-sequence.html

If you have any questions, feel free to let us know. We will be happy to assist you.