I'm facing a terrible problem with this issue. After execute the "tzupdater.jar" to modify the Brazilian Daylight Saving Hour I'm receiving from all my costumer the following example message:

"java.io.FileNotFoundException: /opt/ManageEngine/ServiceDesk/ fileAttachments/Conversation/20001_25000/21291/Licen��a de usos - mensagem SAP - Sep 3 2012.docx (No such file or directory) at java.io.FileInputStream.open(Native Method) at java.io.FileInputStream.(Unknown Source) at".

I realize that the file in red colour has a special character that in this case is "ç" and it seems that the bundled Java in this application is not capable to understand this kind of characters.

Please, I want your Help to understand and solve it because I have costumers with many tickets with attachments, including conversations and etc.

This is critical to us and I'm willing to help you with logs and remote session if necessary.

Thanks a lot!

André Mascarenhas

PinPoint IT Management.