ServiceDesk Plus MSP - version 9.4 - Build - 9421 Released
Dear User(s)
We released ServiceDesk Plus MSP - version 9.4 - Build - 9421.
Issues Fixed :
SDPMSP-13115: When a report contains Non-English characters, the report sent out has encoding content in it.
SDPMSP-13341: Unable to save change when a change manager or category is set mandatory in change template.This is fixed
SDPMSP-13402: Directory traversal vulnerability is fixed.
SDPMSP-13404: Post upgrade to recent builds, the HTTPS mode is restored to default HTTP mode under security settings page.
You can contact our support at
sdpmsp@manageengine.com for any assistance.
Following is the support policy of ServiceDesk Plus MSP :
- Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
- Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
- We stopped MYSQL Database support.
- Mobile client (MC) is not supported.
We are stopping support for builds/version less than 9.4 (Build - 9400). Hence we request our users to upgrade their instance to get further support.
Why upgrade?
By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.
Thanks for your continuous support
Santhosh
Head Of Quality Assurance and Helpdesk
ManageEngine ServiceDesk Plus MSP Team
Direct Support Number :+1-408-352-9131