ServiceDesk Plus MSP - version 9.3- Build - 9305 Released

Dear User(s)

We released ServiceDesk Plus MSP - version 9.3 - Build - 9305.

Please refer the Migration path table available here and upgrade to our latest build 9305

What's new in ServiceDesk Plus - MSP 9305 ?

Enhancements :

SDPMSP-7518 : Option to dynamically associate the existing solutions to the newly created accounts.
SDPMSP-10160 : Announcement will be shown automatically to the newly created account, when "Select All Account" is enabled.
SDPMSP-10227 : Ability to hide the "Forgot password" link for AD users from login page.
SDPMSP-10962 : Ability to configure and show needed details in Account Details under Request Details page.
SDPMSP-11180 : Account lock feature is enabled by default.
SDPMSP-11189 : Ability to delete an account along with all its configurations from Account page.

We highly recommend our users to do the upgrade in a test environment first.

After successful upgrade, you can just restore the upgraded database into a new installation and make it as Production environment or you can do upgrade again in your Production environment. After applying a service pack, start ServiceDesk Plus - MSP, login through the Web UI and shut it down before applying the next service pack.

Following is the support policy of ServiceDesk Plus MSP :

Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
We request all our users to upgrade to 9.3 asap , as the support for the lower versions (builds) is stopped recently.
You can contact our support at sdpmsp@manageengine.com for any assistance. We will be glad to assist you.

Why upgrade ?

By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.

Thanks for your continuous support

Santhosh

Head Of Quality Assurance and Helpdesk

ManageEngine ServiceDesk Plus MSP Team

Direct Support Number :+1-408-352-9131