Hi,

 

We as a support department (within a retail comany) have servicedesk plus , our customer service department want to try out the support-center product.

 

Whilst I could install it standalone and seperate to our servicedesk installation, I would like to find out more about how these could interlink, has anyone any experience in having both these products and how to take advantage of having both products?

 

The only thing I can think of at the moment is when a customer service ticket needs IT involvement  say when the issue is with the website but I would be interested in hearing others experiences.