New Features in 9007

• SDF-56001 : WorkLog operations as in Web Client view can be performed using the REST API.
• SDF-56007 : In REST API - Option to make note addition as request first response.

Issues Fixed in 9007

• SD-56125 : In REST API - GET_REQUEST operation response, '&' symbol is shown duplicated for short description column in JSON format.
• SD-56043 : In REST API - Unable to remove service request resource answers in JSON format.
• SD-56008 : In REST API - GET_REQUEST_FILTERS operation response, Filter label "My Groups" is shown.
• SD-56007 : In REST API - Option to make note addition as request first response.
• SD-55937 : In REST API - Support Group - GET_ALL operation shows 'No Groups' as response for 'Refer Site'.
• SD-56002 : Unable to move request to Unassigned state through REST API - ASSIGN_REQUEST operation
• SD-49872 : While reply request through REST API, Technician Reply is shown as Requester reply in Request List View.
• SD-56009 : In Native App, Values for fields Responded time,Resolved Date and Completed time not shown in Request Details page
• SD-56004 : While editing Refer Site request, the group names are not get listed in Native App
• SD-56003 : When group field is above the site field in template canvas, group field value of request is incorrect in Native App
• SD-48577 : Backup Technician is not getting set to the unassigned state.
• SD-56124 : Service Catagory names are not shown in full while accessing service templates.
• SD-56143 : Incorrect caching of incoming-mailserver details instead of mailportdetails.
• SD-55129 : Change Downtime Related issues:
• If the Start time or End time of a Downtime is not set, "N/A" string is displayed in the input box on spot edit.
• Tooltip for "-" link wrongly shown as "Add Downtime". It should be "Remove Downtime".
• Assume downtime are not added yet. Click "Add" button under DownTime header. Add more than one row using "+" link. Now remove all rows using "-" link. This action removes "Add" link under downtime header.
• Spot edit of Start time/End time of a downtime is not working after Edit and Update that downtime.
• While editing a downtime, previously edited downtime section is not get closed.
• Add multiple downtime details using "+" link then remove description for some downtime. In this case, Mandatory check for description is not working when "Save" button is clicked.
• SD-56121 : Vulnerability issues fixed.

Please refer to the below link for the steps to install the patch. 

http://www.manageengine.com/products/service-desk/service-packs.html#sp

Regards,
Edwin Vasantha Kumar
ServiceDesk Plus Team