New Features in 9005

• SDF-48763 : On Splitting a conversation as a new request, Site, Group and Technician of Parent request will be set to the New Request created.
  NOTE : This is a behavior change, earlier the Site of the Parent ticket alone will be set in the "New Request" created as a result of the split operation.
  
• SD-55847 : The size of the Reply/Forward popup windows of the request are enlarged.

Issues Fixed in 9005

• SD-55545 : On reply from the request having TO/CC filed with group email addresses, mail sent to group email id gets created as new request and assigned to the group to which the email is sent.
  NOTE : We fixed the above issue by removing any of the configured Group Email id in TO / CC fields while replying. This is a behavior change, as earlier all the email id's will be filled in the TO / CC fields.
  
• SD-56046 : UI collapse when changing tabs under Personalize window for the environment having license without Multi-Language provision.
• SD-55935 : Unable to renew contracts which has attachments.
• SD-55490 : In the service request multi-level approval, approval status modified to 'to be sent' instead of 'pending approval', when one of the stage approval is approved.
• SD-55440 : For service requests configured with multiple stages of approval, 'Awaiting approval' count in requester login doesn't show those requests once the first stage approver approves it has been fixed.
• SD-54981 : When a service template is associated to a support group and then if the support group is renamed, technicians of that support group is not able to view that service template has been fixed.
• SD-55469 : The default value is not loaded in the date additional field of the service template has been fixed.
• SD-55480 : All the technicians are listed irrespective of the selected group in the request template page under the admin section has been fixed.
• SD-55501 : Below notifications which sends the notification in the plain text formatting though the rich text formatting is enabled has been fixed.
  
  * Notify editor when a request is waiting for update
  * Notify requester when a request is waiting for update by editor
  * Notify requester when a request is updated by editor
  * Notify requester when intermediate editor is changed by technician
  * Notify old editor when he is removed from the responsibility
  * Notify new editor when a request is waiting for update
  * Notify technician when a request is updated by editor
  
  
  
  
  
  
  
• SD-55271 : While searching the request template, the request template which are associated to the user groups are not listed has been fixed.

Please refer to the below link for the steps to install the patch. 

http://www.manageengine.com/products/service-desk/service-packs.html

Regards,
Edwin Vasantha Kumar
ServiceDesk Plus Team