Dear Users,

Hotfix 8213 has been released and can be downloaded from the URL below,

http://www.manageengine.com/products/service-desk/service-packs.html

Existing customers, kindly note, that the upgrade to 8213 can be done only over builds 8212

New Features in 8213

1. SDF-50501 : Option to configure multiple credentials for each subnet in Network scan. If a subnet has Windows, Unix, VMWare and Network devices, different credentials can be configured based on the protocol (WMI, Telnet/SSH, SNMP V1/V2 & VMWare) used for scanning. These credentials are stored in a central credential library and can be associated to Network scan, individual machine scan and remote control.

2. SDF-51483 : All Network devices with SNMP enabled can be scanned for inventory.

3. SDF-34689, SDF-47612 : The threaded contents in conversations will be hidden by default for better and quick readability.

4. SDF-52555 : Option to configure the max file attachment size that can be allowed from the Admin > General Settings page.

5. SDF-52741 : While importing fields from LDAP, only one field from LDAP can be mapped to a field in ServiceDesk. Option has been provided to map multiple LDAP fields to one ServiceDesk field.

6. SDF-52829 : In Requester login : OnBehalfOf user field is added for raising request on behalf of other user.

   • Initially OnBehalfOf user field will be disabled. Inorder to configure this field we have to set paramvalue as 'true' for parameter 'ON_BEHALF_OF_USERFIELD' in globalconfig table.

   • OnBehalfOf user list view in requester login will list only requester's department users as default, which can be modified in globalconfig table through parameter 'SHOW_OBOUSERS'.

   • Need to restart the servicedesk plus service inorder to take the above changes into effect.

   Known Issue : If requester is not allowed for OnBehalfOf user's site then group and technician will not be populated.

7. SDF-51607 : $Reporting_To$ place holder has included in service request workflow similar like $DEPT_HEAD$. By configuring it in Service template workflow or in new service request page, can send the approval notification to the 'reportingto' or 'Manager' person..

8. SDF-40203 :Email Signature is able to configure in Notification customized template for the following notifications.

   • Request : Reply

   • Request : Forward

   • Request : Approval

   • Problem : Notify to Incident Technician\Requester

   • Change : Send Notification

   • Change : Send CAB Recommendation

   • Solution Approval

9. SDF-47663 :To select the Required Access permissions for the role , selection in access permission is fine grained.

Issues Fixed in 8213

1. SD-46524 : Agent : Unable to take Windows backup if AssetExplorer agent is installed.

2. SD-48805 : Agent : If agents are deployed using GPO, agents are downloaded to workstations even if same version of the agent is installed.

3. SD-30393 : Scan : Service packs are not detected while scanning Windows Vista machines.

4. SD-44569 : Scan : Unable to scan a linux workstation from linux server installation.

5. SD-47252 : Scan : IPV6 address is not shown properly in the workstation details page during scanned xml import.

6. SD-29711 : Scan : AIX machines getting added with name as 127.0.0.1

7. SD-51419 : Scan : Fetching Oracle installation details for linux machines during scan.

8. SD-48679 : Agent : Issue in starting the agent service when scan at boot is set to true while installing the agent.

9. SD-50917 : Scan : CentOS machines are detected as Redhat machines.

10. SD-50775 : Unable to paste images from clipboard in chrome

11. SD-51957 : Unable to delete support group(s) which are associated to Copy/Custom site.

12. SD-51346 : Null pointer exception while taking backup, when the fileattachments/archive folder is empty.

13. SD-51305 : When user(s) Email-id having upper case letters, Public/Private icon is not set properly in conversations section.

14. SD-48111 : Unable to access 'Impact' option under Admin-Helpdesk after applying addon license for change Module and problem module is fixed.

15. SD-51943 : User Additional Fields page is not shown after the attribute name of CIType changed is fixed.

16. SD-51452 : Support Groups : Exception occurs when same group mailId is given to the different support groups.

17. SD-52381 : Issue while updating a site marked as inactive.

18. SD-52277 : Professional & Standard Edition-Common & Requester UDF fields are missing in user csv import wizard.

19. SD-51157: SDSiteAdmin(s) are not able to update requesters.

20. SD-41831: Unable to duplicate the custom -> matrix report using 'Save As' option.

21. SD-50815: During hotfix upgrade, backup is not getting skipped even when we click on 'No' in the confirm dialog.

22. SD-52846 : Request Case sensitive fields not getting added through E-mail Command

23. SD- xxxx: Vulnerability issues fixed.

Please refer to the below link for the steps to install the patch.
http://www.manageengine.com/products/service-desk/service-packs.html#sp

Regards,
ServiceDesk Plus Team