New Features in 8211

1. SDF-50707 : New field 'Reporting To' is included for Requesters and Technicians, using which the 'Manager' of these users can be marked manually. ReportingTo/Manager field can also be imported using CSV import of users.

2. SDF-26639 : Reminder email will include link to the corresponding entity (Request, Problem, Change)

3. SDF-43514 : Earlier users included in the 'Email Id(s) to Notify' field will be included for Request Acknowledgement, Resolved, Closed notifications. But for requests created through email, the email CC recipients will not be included in those notifications. Now Request Acknowledge, Resolved, Closed notifications will also include Email CC recipients. Note : If those notifications should not include the Email CC recipient, it can be disabled in database table 'GlobalConfig' for the entry (category = 'Request_CC_Notification' and parameter = 'Include_CC_From_Email') and set the paramvalue = 'false'.

4. SDF-51994 : In ServiceDeskPlus-DesktopCentral integrated mode, option to invoke the remote desktop using DC's agent instead of SDP's agent. By default, in integrated setups, DC agent will be used. [ Needs DC build 80260 and above ].

5. SDF-51914 : After an incomplete restore of backup data, the start-up of the server will be restricted.

6. SDF-51762 : SLA can be configured with Support Group based criteria.

7. SDF-52039 : Business Rules can be executed based on Operational hours.

8. SDF- 52040 : Business Rules List View Enhancement – Criteria and Actions for Rules is shown in List View.

Issues Fixed in 8211

1. SD-49171 : Links present in request description / conversation opens in the same window / iframe instead of a new window.

2. SD-49734 : Assets of 'Not associated to any site' is not shown, if the logged in technician have associated sites as 'Not associated to any site' is fixed.

3. SD-50369 : Assets based on 'All sites' is not shown to requester on clicking the more asset link in Request create page is fixed.

4. SD-26690 : Custom report generated based on range of date criteria upon editing will not show the date range criteria has been fixed.

5. SD-51823 : Time spent of request is incorrect while changing the status from OnHold to Resolved.

6. SD-50781 : Under Admin-> Notification Rules, while editing some of the request notification templates, it opens up a different template has been fixed.

7. SD-52020 : After upgrading the application to 8210, Mail fetching gets stopped when there is no Domain name in the sender mail address.

8. SD-52012 : In Native App, HTML contents shown in request description field.