ServiceDesk Plus 5 Upgrade Pack has been released
Hi,
The much awaited ServiceDesk Plus 5 Upgrade Pack has been released. We understand that most of you are frustrated waiting for this release. We apologize for delay in rolling this out, we have tried hard to reproduce and eliminate critical problems you might face in the production environment. We have tried to address the communication gap with SDP Blogs, that will help us share and collaborate as we build the features you want.
Download Upgrade Pack
Important: Take a backup of all your data before installing the Upgrade Pack
Installation Instructions
----------------------------
- Shut down ServiceDesk Plus Server.
- Unzip the Upgrade Pack zip file under <ServiceDesk_Plus_Home> folder. If prompted to overwrite the existing files, choose the Yes to All option.
- Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
- Click "Browse" to select the Upgrade Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_4_1_0_SP-13.ppm file present under <ServiceDesk_Plus_Home> folder) and then click "Install...".
- Follow the on-screen instructions to apply the Upgrade Pack.
- Once the upgrade is complete, start ServiceDesk Plus Server.
Thanks for hanging in there
- ServiceDesk Plus Team
The much awaited ServiceDesk Plus 5 Upgrade Pack has been released. We understand that most of you are frustrated waiting for this release. We apologize for delay in rolling this out, we have tried hard to reproduce and eliminate critical problems you might face in the production environment. We have tried to address the communication gap with SDP Blogs, that will help us share and collaborate as we build the features you want.
Download Upgrade Pack
Important: Take a backup of all your data before installing the Upgrade Pack
Installation Instructions
----------------------------
- Shut down ServiceDesk Plus Server.
- Unzip the Upgrade Pack zip file under <ServiceDesk_Plus_Home> folder. If prompted to overwrite the existing files, choose the Yes to All option.
- Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
- Click "Browse" to select the Upgrade Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_4_1_0_SP-13.ppm file present under <ServiceDesk_Plus_Home> folder) and then click "Install...".
- Follow the on-screen instructions to apply the Upgrade Pack.
- Once the upgrade is complete, start ServiceDesk Plus Server.
Thanks for hanging in there
- ServiceDesk Plus Team