ServiceDesk Plus 10012 Released
Dear Users,
SDP 10012 has been released and can be downloaded from the URL below,
Behavior Changes
SD-76169 : Description criteria is removed in the archived request search.
The business rule "description" criteria will consider only text content in the request description instead of considering the whole HTML content.
SD-70526 : Under Admin >> Problem/Change Management >> Change Roles >> CAB, view and edit permissions for the Approval stage cannot be disabled anymore.
SD-52669 : Remove Software Installation(s) option introduced in the software details page.
Issue Fixes
Vulnerability :
SD-75130 : Serialization and de-serialization vulnerability while importing requests from XLS.
SD-74542 : Vulnerability in login page customization.
Requests :
SD-76704 : Unable to view and download attachments present in a conversation.
SD-76152 : Incorrect product content under Approval configuration of Incident / Service templates.
SD-75979 & SD-32942 : Business Rules is considering HTML content for "Description" criterion.
SD-75946 : Request description is fetched instead of conversation description while $Description was defined in the reply template.
SD-71588 : Custom Trigger is getting applied for bulk edit request operation even when the condition(Status) does not match.
SD-66733 : First Response SLA is violated even though the ticket is put in On Hold (stop timer) status.
SD-75335 : While applying email command to a service request, the service request is converted to the default template incident request.
Changes :
SD-70621 : Asset scan from the change details page fails.
Assets :
SD-75523 : Out of memory error occurs if we configure Class A IP address full range while performing exclude scan.
SD-73391 : Unable to sort additional attributes of date type in assets and CI list views.
SD-54661 : Duplicate key exception occurs while scanning a workstation which was modified as a Firewall.
Purchase :
SD-70162 : Scroll bar is not working in purchase order list view.
Admin :
SD-74906 : My Modification count is not updated after resetting the translations. Admin -->Translations.
SD-75308 : Translations under Problem/Change management and Service catalog are not proper in the French language setups.
SD-75097 : In Request Life Cycle, templates under the deleted service category are shown in the templates list.
SD-74945 : Currency symbol of Great Britain Pound, Gibraltar Pound, Chinese Yuan, and Japanese Yen is not displayed properly under Admin >> Currency.
SD-70893 : Change template edits are saved but not displayed on the UI. The issue occurs only if the template is associated with a site that's configured with Refer Settings under Admin >> Organizational Details >> Sites.
SD-70783 : Duplicate key exception occurs while adding ServiceTag to Invalid Service Tag list.
SD-72972 : The word 'Left'(meaning "remaining")is translated as left(meaning "direction") in Projects and other places for French Language setups.
SD-75362 : Incorrect image resolution information is given in the self-service portal settings page.
SD-73839 : Private domains are now listed in the user-merge list view. Admin --> Requesters --> Merge user
SD-74325 : When a report (with a name containing non-English characters) is emailed, the name is encoded at the receiver's end.
Others :
SD-70543 : Sub menus in application close unexpectedly when users mouse over the tooltip.
Please refer to the below link for the steps to install the patch.
Regards,
Edwin Vasantha Kumar
Servicedesk Plus Team