ServiceDesk Error
I often get this error when the request page refreshes (currently set to every minute). 'Most' of the time its fine, but there will be atleast 1 'time' per day where this will occur, and continuing happening for awhile, until it suddenly stops.
Manually refreshing the page fixes it straight away, until the next auto-refresh, when the error will then appear again. Eventually it will stop happening, and generally wont happen for quite awhile afterwards.
As far as problems go, this isn't a major one, as the work around is quite easy to perform. It just gets slightly annoying.
Now Im not sure if its ServiceDesk, or perhaps something to do with my client system, or the server to which its installed on. I guess it you guys can see whats happening, you could let me know how to fix it (if possible).
Below is the error, and a attached screenshot of the same thing.
Thanks.
- Michael
Manually refreshing the page fixes it straight away, until the next auto-refresh, when the error will then appear again. Eventually it will stop happening, and generally wont happen for quite awhile afterwards.
As far as problems go, this isn't a major one, as the work around is quite easy to perform. It just gets slightly annoying.
Now Im not sure if its ServiceDesk, or perhaps something to do with my client system, or the server to which its installed on. I guess it you guys can see whats happening, you could let me know how to fix it (if possible).
Below is the error, and a attached screenshot of the same thing.
Thanks.
- Michael
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
javax.servlet.ServletException
org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:66)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
root cause
java.lang.NullPointerException
com.adventnet.servicedesk.workorder.action.RequestResolutionAction.createActionForward(RequestResolutionAction.java:174)
com.adventnet.servicedesk.workorder.action.RequestResolutionAction.execute(RequestResolutionAction.java:164)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:66)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
note The full stack trace of the root cause is available in the Apache Tomcat/5.0.28 logs.
