ServiceDesk AD sync - Site and Office fields
Hello,
We have been testing the AD sync on manage engine through the AD sync option. The issue we are having is that manage engine defaults to the "Office" field on an AD user object and maps it to the "site" field on manage engine.
Is there a way to change this default behavior? We use the Office field on AD as a room number rather than a site location. Thus making all the Users on Manage engine have various sites when in reality they are all in the same branch office just in different offices or room numbers.
Also how does one map additional fields from AD to Manage Engine users?
Thanks,
New to ADSelfService Plus?