Service Requests from exteral systems
Has any thought been put into allowing external systems send service requests to SD+.
I run HP OpenView NNM, and currently use the SENDMAIL PERL script to send an email to a person when a trap is received. It would be nice if there were a ServiceDesk PERL script available that allowed me to send the data directly to SD+ instead of via email.
Variables that would be of interest to send the SD+ from external systems are:
- Priority
- Technician
- Subject
- Description
Then, I would like to be able to apply a business rule to route this service request appropriately.
I run HP OpenView NNM, and currently use the SENDMAIL PERL script to send an email to a person when a trap is received. It would be nice if there were a ServiceDesk PERL script available that allowed me to send the data directly to SD+ instead of via email.
Variables that would be of interest to send the SD+ from external systems are:
- Priority
- Technician
- Subject
- Description
Then, I would like to be able to apply a business rule to route this service request appropriately.