Service request
Hi all,
I am wondering if it is possible to open service request by sending mail? I have a system where customers request services. When request is created system send mail to SDP MSP and raise incident request with all details within (SLA, Site, Category and so on). I am asking is it anyhow possible to create service request instead of incident request by this way?
Thanks and have a nice week
I am wondering if it is possible to open service request by sending mail? I have a system where customers request services. When request is created system send mail to SDP MSP and raise incident request with all details within (SLA, Site, Category and so on). I am asking is it anyhow possible to create service request instead of incident request by this way?
Thanks and have a nice week
Topic Participants
Ognjen
Madhivanan S
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