Service pack to migrate to Build 5003 from 5001 or 5002
Hi Users,
You can migrate to latest build (build no : 5003) from build 5001 or build 5002. The service pack can be downloaded from
manageengine.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_5_0_0_SP-3_0.ppm
We strongly recommend to take a back of the existing data by invoking the <servicedesk_home>/bin/backUpData.bat or <servicedesk_home>/bin/backUpData.sh script file.
The issues fixed in this service pack are :
# When a new user sends a request through an e-mail, the user account will be created, but the request sent will be dropped for the very first time. This problem has been fixed.
# The problem in creating new custom reports and editing an already created custom report has been fixed.
# The user defined PO# will now be shown in the Purchase Order reports.
# Javascript error that is seen while clicking Copy to resolution has been fixed.
# Pending Requests link from the home page will take to My Pending Requests, instead of taking to My Open Requests.
# The problem in handling huge volume of data, while backing up has been fixed.
This service pack can be applied by invoking the <servicedesk_home>/bin/UpdateManager.bat or <servicedesk_home>/bin/UpdateManager.sh script file and giving the above .ppm to upgrade.
Users in any other build other than 5001 and 5002 can migrate to 5001 before applying the latest service pack. The other migration packs are available in our website at
manageengine.adventnet.com/products/service-desk/service-packs.html
Thanks for your understanding and please get back to us for any further clarifications.
regards,
Uma..
You can migrate to latest build (build no : 5003) from build 5001 or build 5002. The service pack can be downloaded from
manageengine.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_5_0_0_SP-3_0.ppm
We strongly recommend to take a back of the existing data by invoking the <servicedesk_home>/bin/backUpData.bat or <servicedesk_home>/bin/backUpData.sh script file.
The issues fixed in this service pack are :
# When a new user sends a request through an e-mail, the user account will be created, but the request sent will be dropped for the very first time. This problem has been fixed.
# The problem in creating new custom reports and editing an already created custom report has been fixed.
# The user defined PO# will now be shown in the Purchase Order reports.
# Javascript error that is seen while clicking Copy to resolution has been fixed.
# Pending Requests link from the home page will take to My Pending Requests, instead of taking to My Open Requests.
# The problem in handling huge volume of data, while backing up has been fixed.
This service pack can be applied by invoking the <servicedesk_home>/bin/UpdateManager.bat or <servicedesk_home>/bin/UpdateManager.sh script file and giving the above .ppm to upgrade.
Users in any other build other than 5001 and 5002 can migrate to 5001 before applying the latest service pack. The other migration packs are available in our website at
manageengine.adventnet.com/products/service-desk/service-packs.html
Thanks for your understanding and please get back to us for any further clarifications.
regards,
Uma..
