Service Level Agreements
Dear,
at this moment it's only possible to setup "Resolution Time :" in the Service Level Agreements.
We would like to configure escalations based on "Start time". To achief this we need an extra field in the criteria box, the ticket "Status" criteria.
Can we setup this by our own? Thanks in advance.
With kind regards,
Selvedin.
at this moment it's only possible to setup "Resolution Time :" in the Service Level Agreements.
We would like to configure escalations based on "Start time". To achief this we need an extra field in the criteria box, the ticket "Status" criteria.
Can we setup this by our own? Thanks in advance.
With kind regards,
Selvedin.