Service Level Agreement
I tested the SLA by escalating the request when it was overdue and priority is high.
But it didn't seem to work.
Is there something wrong with the configuration?
What is the relationship between Notification Rules and SLA?
But it didn't seem to work.
Is there something wrong with the configuration?
What is the relationship between Notification Rules and SLA?
Topic Participants
rosley
kkevin
ServiceDesk Plus
aarthin
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