Service for ManageEngine EventLogAnalyzer 10 - Agent shutdown automatically

After upgrading to version 10, FMS(ManageEngine EventLogAnalyzer 10 - Agent ) service on remote server (2012 Hyper-V) are automatically shutdown. I opened a ticket with the support group and per their instruction, I uninstalled and reinstalled the agent but unable to fix this issue. I provided them following event log.

Log Name: Application
Source: Application Error
Date: 4/30/2015 9:08:51 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: NB01SRV02.empire.local
Description:
Faulting application name: LogAgent.exe, version: 0.0.0.0, time stamp: 0x5523b871
Faulting module name: LogAgent.exe, version: 0.0.0.0, time stamp: 0x5523b871
Exception code: 0xc0000005
Fault offset: 0x00024360
Faulting process id: 0x1834
Faulting application start time: 0x01d0834692c238ad
Faulting application path: C:\Program Files (x86)\EventLogAnalyzer_Agent\bin\LogAgent.exe
Faulting module path: C:\Program Files (x86)\EventLogAnalyzer_Agent\bin\LogAgent.exe
Report Id: 0b695be1-ef3a-11e4-80d9-00155d0c5100
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns=" http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-04-30T13:08:51.000000000Z" />
<EventRecordID>28048</EventRecordID>
<Channel>Application</Channel>
<Computer>NB01SRV02.empire.local</Computer>
<Security />
</System>
<EventData>
<Data>LogAgent.exe</Data>
<Data>0.0.0.0</Data>
<Data>5523b871</Data>
<Data>LogAgent.exe</Data>
<Data>0.0.0.0</Data>
<Data>5523b871</Data>
<Data>c0000005</Data>
<Data>00024360</Data>
<Data>1834</Data>
<Data>01d0834692c238ad</Data>
<Data>C:\Program Files (x86)\EventLogAnalyzer_Agent\bin\LogAgent.exe</Data>
<Data>C:\Program Files (x86)\EventLogAnalyzer_Agent\bin\LogAgent.exe</Data>
<Data>0b695be1-ef3a-11e4-80d9-00155d0c5100</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>