Service Desk Plus - Version : 9.0 Build 9039 - SDP Group Question
Hello SDP Admins,
Looking for assistance...I have a request to deactivate / disable a Group in SDP we created named Development, which has now been split into 2 new groups. For auditing purposes, I need to leave all 2015 and older requests/incidents/etc. assigned to the group named Development...but, for all 2016 tickets....reassign to the new groups...which I have already done. I just need to make the Development group non-usable and make it to were no future tickets are assigned to it.
We are currently on version 9.0 Build 9039
Thank You in advance,
Kind Regards,
Robert Ayala
ClubCorp USA