Service Desk PLus - Service Request History Tab viewable to all - Not just Technicians,
I would like to see the History tab in Service Desk Plus be viewable to Requestors as well as Technicians. Right now only the technician can view the history tab. Requestors cannot see this and therefore cannot get what steps were taken to resolve or complete a Service Request other than it was completed or closed by the technician assigned to it. Thanks!