Service Desk Plus Queries

Dear Sir,

We are evaluating Service Desk Plus 4.1, 30 days trial version. The software seems to be interesting and we are seriously exploring it. I have a few queries regarding the same.

We have to implement it in 100+ locations.

We need complete integration with Windows 2k User ID creation, modification and deletion process.

Each user's unique employee ID and location should be automatically imported from AD to ServiceDesk Plus database. It must contain employee ID, Windows login username and password, email ID, telephone no., department and location.

Is it possible to set locationwise separate response time? e.g. for Mumbai we will have response time of less than 1 hr. and other distant locations may be 4 hrs.

Can we take the backup of the database including calls, requests, POs, etc. ? If yes, then what is the procedure for the same?

Kindly send all the details. The more we explore there will be more queries.

Regards,

Prasad Gupte