Service Desk plus integration with HR system
Hello
Is it possible to fetch some of requester detail from HR system that includes requester's supervisor information and requester's department and position. This information is not present in Active Directory.
Most of our request types would require approval from requester's supervisor. So i want to add a task in request template that will be named "Supervisor Approval" and i want it to be assigned to requester's supervisor. I do not want technician to search for requester's supervisor information and fill it in manually as it will be tedious.
Our decision to purchase Service Desk Plus is based on solution to above problem.
Is it possible to fetch some of requester detail from HR system that includes requester's supervisor information and requester's department and position. This information is not present in Active Directory.
Most of our request types would require approval from requester's supervisor. So i want to add a task in request template that will be named "Supervisor Approval" and i want it to be assigned to requester's supervisor. I do not want technician to search for requester's supervisor information and fill it in manually as it will be tedious.
Our decision to purchase Service Desk Plus is based on solution to above problem.