Service Desk Plus Feature Help (Free version)
Hi
We currently are currently using the free version of the Service Desk Plus (Ver 9.2 Build 9226)
Our company is going through a growth spurt and we would like a system which has several features we dont believe the current free system can perform. Please could someone advise whether it is possible in this version?
Thanks
- Job management System
- We need a way of seperating normal helpdesk tickets from chargable jobs (such as installs and onsite investigations)
- We need the accounts dept to be able to see when a job is closed with details for invoicing the client
- Can the system integrate with Xero (accountancy software)?
- Can the system in any way integrate with Office 365 calendars?
- Ticketing System
- Have multiple ticketing queues
- Have multiple "Send From" email addresses. I.e. one ticket queue send an email from support@domain1.co.uk & another ticket queue send from support@domain2.co.uk
- Contract Management
- To better organise support contracts
- To organise client software licences
- Sales Management
- To manage Sales leads
- Monitoring System
- To monitor RAID / Disk Space / Services / Ports
- To monitor Broadband - Ping Tests
I am presuming with most of the requirements we may have to move to the MSP version, however that version only has 2 agents for free, so before we invest any money in the system, we need to make sure the current one doesnt do what we need it to
Thankyou in advance
James