We currently are currently using the free version of the Service Desk Plus (Ver 9.2 Build 9226)
Our company is going through a growth spurt and we would like a system which has several features we dont believe the current free system can perform. Please could someone advise whether it is possible in this version?
- Job management System
- We need a way of seperating normal helpdesk tickets from chargable jobs (such as installs and onsite investigations)
- We need the accounts dept to be able to see when a job is closed with details for invoicing the client
- Can the system integrate with Xero (accountancy software)?
- Can the system in any way integrate with Office 365 calendars?
- Ticketing System
- Contract Management
- To better organise support contracts
- To organise client software licences
- Sales Management
- Monitoring System
- To monitor RAID / Disk Space / Services / Ports
- To monitor Broadband - Ping Tests
I am presuming with most of the requirements we may have to move to the MSP version, however that version only has 2 agents for free, so before we invest any money in the system, we need to make sure the current one doesnt do what we need it to