Hi,

Is it possible to set a notification email to the technician when a request status change is made?
E.G - The request status scheduler changes a job from On Hold to Open.  Or a job is changed from On Hold to Open by another technician?

Have been through the existing notifications on Service Desk Plus Admin tab however there does not appear to be any existing notifications for this to activate.
Have also had a look at business rules to see if there was a way to set it up in there - doesn't appear to be anything listed there.

Is there a section in Service Desk Plus where we can setup custom notifications?

Thanks for your assistance.

Kind regards,
Leah