Service Desk Plus Cloud with Telephony

Service Desk Plus Cloud with Telephony

Has anyone integrated Service Desk Plus Cloud with Cisco Cloud that can provide me a link to detailed system requirements that isn't a link to the Service Desk Plus Help Guide?

I need detailed requirements that I can share with Infrastructure individuals.

If you are using this currently any feedback on lessons learned, setup and configuration or what has worked well or not so well for you would be helpful too.

Thank you in advance for any input.