Hi
I was wondering if anyone can help with a query about data size in regards to importing data into zoho reports from servicedesk plus.
There are various pricing brackets for zoho dependant on the number of rows and records used.From the support tab you can produce a report that shows the total number of tables and count for each of these but I have no idea which of these tables relate to.
Is this just the main tickets or does this include archived tickets? We archive any ticket older than 1 year and ideally we would want to just report on the last years worth of tickets?
The report shows 1397 tables. I assume not all the tables are related to Incident/Service requests/problems. SHould I be focusing on specific tables to get accurate reports
Is there a better way to identify which pricing bracket we should be looking at to get accurate reports on the service desk