Service Desk Groups
I am looking to deploy ServiceDesk plus enterprise to my organisation
The organisation has 3 business units each with there own departments.
I propose to may a 'queue' for each department for each of the sites so an IT Queue, Finance Queue etc
1st question is there any documentation on how to configure the security to restrict who can see what with Active Directory groups
2nd Question is it possible for each department to have a dashboard or would they all need to be set up as sites
Thanks in Advance for your help