Service Catalog - Additional Fields
I have a problem on 9020/MSSQL whereby when Service Catalog items are being designed and you add an additional field
through the designer these sometimes disappear and merge into an existing one. It's slightly annoying as the item simply disappears and merges with another you've added. It doesn't appear in the main list, so you have to delete what it merged with as well if you can figure it out !
Example: Add additional fields A & B through the designer, B disappears and when you view the main list through Additional Fields(Manage > Additional Fields) only A is listed. If you try to add B, you get a message saying it already exists even though it's not visible in the Additional Fields list. To resolve it you have to remove the ones you have added by blanking them out in the list and then add them in manually again all through this section.
To prevent the problem you have to go into the Additional Fields list via Manage > Additional Fields and add the Additional Fields here instead ahead of time. This is fine when you already know what you want, but if you are just doing this on the fly through the designer its annoying.
Any ideas why this happens or if there is a scheduled fix ?
A
Example: Add additional fields A & B through the designer, B disappears and when you view the main list through Additional Fields(Manage > Additional Fields) only A is listed. If you try to add B, you get a message saying it already exists even though it's not visible in the Additional Fields list. To resolve it you have to remove the ones you have added by blanking them out in the list and then add them in manually again all through this section.
To prevent the problem you have to go into the Additional Fields list via Manage > Additional Fields and add the Additional Fields here instead ahead of time. This is fine when you already know what you want, but if you are just doing this on the fly through the designer its annoying.
Any ideas why this happens or if there is a scheduled fix ?
A