Service Catalog add-on
Hi,
We are considering buying the Service Catalog add-on, so that we can get custom icons on the service categories, and the Editor feature on requests. But in order to use the Editor feature ( https://www.manageengine.com/products/service-desk/help/adminguide/requests/editor.html) the incident template needs to be a Service under Service Categories instead.
Now, we have about 60 Incident Templates. I would hate to re-create them all over again, as they have a lot of field and form rules etc. Is there an easy and supported way to change all our Incident Templates to Services under Service Categories?
/Rasmus
We are considering buying the Service Catalog add-on, so that we can get custom icons on the service categories, and the Editor feature on requests. But in order to use the Editor feature ( https://www.manageengine.com/products/service-desk/help/adminguide/requests/editor.html) the incident template needs to be a Service under Service Categories instead.
Now, we have about 60 Incident Templates. I would hate to re-create them all over again, as they have a lot of field and form rules etc. Is there an easy and supported way to change all our Incident Templates to Services under Service Categories?
/Rasmus