sERVER NEVER STARTS
I have downloaded ServiceDeskPlus 5 for evaluation. It seems an excellent one which can make save great time for us. But unfortunately I was disappointed the way it works (or it does not). I really would like to try it, but in our situation it becomes impossible. Here is some vital information about my problem. I will be grateful if you can help.
� I have an XP machine with SP2 and IIS installed.
� I do not have any databases installed except Microsoft Access.
� My local settings are set to Turkish.
� My XP is in Turkish.
� I have installed ServiceDeskPlus 5 successfully without a problem.
� After installation I started the server by pressing the icon on my desktop and it seemed to be working.
� Unfortunately, while the server is loading, without giving an error it exits (or stops).
� I was happy that this time the blue ribbon (progress bar showing the loading status of server) went ahead a bit more writing �Loading SQLOneSearch�. Sometimes it goes away in the very beginning sometimes it goes even further near to the end (but never hits the end and paints all the white space to blue.).
� Later I tried the source of this malfunction. I looked around forums. It did not help.
� I realized that I did not have any instance of MySQL installed on my machine. I am sure that it is not a requirement for SD+. Anyway I have installed MySQL 5.0. Nothing has changed. The server never starts.
� To be sure, I have installed SD+ on two other windows systems. The result is the same: �Very good software which does not works.�
� On the task bar I sometimes see two instances of ServiceDeskPlus 5. But when I get over with my mouse, they both disappear.
� So please, HELPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP!!!!!!!
� What is the solution? Is there any way of making ServiceDeskPlus5 work ?
PS1: Do I need any other Web server other than IIS? For example apache?
� I have an XP machine with SP2 and IIS installed.
� I do not have any databases installed except Microsoft Access.
� My local settings are set to Turkish.
� My XP is in Turkish.
� I have installed ServiceDeskPlus 5 successfully without a problem.
� After installation I started the server by pressing the icon on my desktop and it seemed to be working.
� Unfortunately, while the server is loading, without giving an error it exits (or stops).
� I was happy that this time the blue ribbon (progress bar showing the loading status of server) went ahead a bit more writing �Loading SQLOneSearch�. Sometimes it goes away in the very beginning sometimes it goes even further near to the end (but never hits the end and paints all the white space to blue.).
� Later I tried the source of this malfunction. I looked around forums. It did not help.
� I realized that I did not have any instance of MySQL installed on my machine. I am sure that it is not a requirement for SD+. Anyway I have installed MySQL 5.0. Nothing has changed. The server never starts.
� To be sure, I have installed SD+ on two other windows systems. The result is the same: �Very good software which does not works.�
� On the task bar I sometimes see two instances of ServiceDeskPlus 5. But when I get over with my mouse, they both disappear.
� So please, HELPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP!!!!!!!
� What is the solution? Is there any way of making ServiceDeskPlus5 work ?
PS1: Do I need any other Web server other than IIS? For example apache?