Server Does Not Finish Loading

After installing SupportCenter, I started the application. It appears the service is not completely loading. The ManageEngine java window sits on the desktop and the progress bar does not move after approx 90%. The tiny dots move across the progress bar appearing as if something is happening. My SC tray icon remains white and the options remain grayed out. I have uninstalled and reinstalled. I get the same results. I've used the ServiceDesk trial edition and it installed and loaded fine.

WinXP Professional SP2
SupportCenter Plus - Trial edition and Free edition options have been used

Thanks for your assistance.