New Features in 9018

1. SDF- 56676  : Integration : Feature to integrate ServiceDeskPlus with ADSelfService Plus. Associated applications can be configured under Admin tab --> Configure Other ME Products.

2. SDF- 56520  : Software : Support to export the software and licenses listview data as PDF/XLS/HTML/CSV.

3. SDF- 53892  : Task : Task Closing Rules is introduced(under Admin>Helpdesk Customizer), to make task fields as mandatory before Task completion..

4. SDF- 57318  : Request : Action based SLA escalations can be configured for each SLA. SLA can be configured to change the priority, group, level and technician automatically,whenever escalation happens...

5. SDF- 56907  : Reports : Jasper Report Upgrade.JasperReports jars have been upgraded from version 2.0.5 to 5.5.1.

Issues Fixed in 9018

1. SD-47200 : LDAP Import : OperationNotSupportedException while importing users from LDAP server.

2. SD-57077 : Software : Unable to view the attachment files when adding attachments to more than a month old agreement.

3. SD-56524 : Software : Status of the associated software licenses is not changed when changing the agreement's status.

4. SD-57200 : Software : After marking the software license status as "Expired", the associated downgrade license status is not changed as "Expired".

5. SD-57128 : Software : Showing number value for date column in summary report when editing the report immediately.

6. SD-54934 : Tasks : PercentageOfCompletion is set as 100 before the task completion, while trying to complete child task before it's parent task, has been fixed.

7. SD-57117 : Backup : Backup file name(s) is not listed in the Backup Scheduling page.

8. SD-56813 : Backup : Backup fails when the fileAttachments configured in network path does not contain a file.

9. SD-57116 : Request : On clicking the Approval tab, the overdue flag in the header section of the request details page, is hidden.

10. SD-57197 : Request : Inline editing the Request Details section hides the overdue flag in the header section of the request details page.

11. SD-57118 : Request : In History tab, Common Additional date fields of a Service Request are displayed in Long format.

12. SD-56419 : Request : Issue while converting a closed incident request to a service request, technician receives a mail that the request has been assigned to him, which has been fixed.

13. SD-56251 : Request : Issue while converting the incident request to service request, 'Send notification to group technician(s) when a new request is added to this group' is notifying the technicians of the group has been fixed.

14. SD-55455 : Request : Unable to use the service categories with the '<' and '>' has been fixed.

15. SD-51231 : Request : The link in the approval mail that is sent for the last stage of a service request/incident could be used many number of times has been fixed.

16. SD-56202 : Request : After the intermediate editor updates the request, the approval notification sent to the approver but the approval status is shown as 'To be sent' has been fixed.

17. SD-56186 : Request : When we manually send the request approval,the approval status not changed properly has been fixed.

18. SD-49453 : General : Select requester listview invoked from icon near Requester fields in 'Quick Create Request', 'Request', 'Problem', 'Change', 'ReportingTo' of requester, 'Department Head' of department is modified to show Requester 'Common Additional fields' and 'Requester specific additional fields' in the column chooser.

19. SD-55880 : Admin : While updating the group criteria of the sla under the default site, the change is not getting applied for the same copied sla under the copy sites.

20. SD-57068 : Admin : Unable to use the 20th additional field in the criteria section of the business rule has been fixed.

21. SD-56936 : Admin : Resources section of the service template was not i18n-ed properly has been fixed.

22. SD-56541 : Admin : Null Pointer Exception occurs while searching the incident template has been fixed.

23. SD-56771: Admin :  Cannot get the requester details through Rest API, by passing requesterid in input xml, has been fixed.