Sending attachments in a reply from customer
Hi,
I have an issue with the system.
We often ask our customers for screenshots. Now we do this using the reply button on the requests and asking customers to reply to the mail. I just tested this and now the attachment does not appear on the request. I suppose this is not by design. I am also sure I tested this before and it did work.
What can be a reason and how can I make sure the attachments are coming in with the mail?
Thank you,
Sandoor
I have an issue with the system.
We often ask our customers for screenshots. Now we do this using the reply button on the requests and asking customers to reply to the mail. I just tested this and now the attachment does not appear on the request. I suppose this is not by design. I am also sure I tested this before and it did work.
What can be a reason and how can I make sure the attachments are coming in with the mail?
Thank you,
Sandoor