Send SMS to requester
Is it possible to easily add the option : send SMS to requester in SC+
As of new GDPR and general guidelines we would like to SMS the information in certain tickets to the user (ie. a password change, as we don't set easy passwords, we SMS the temporary password to the user)
The option SMS to support engineer is already there under the reply button. Please add the option to SMS to requester unsing the mobile number on the contact card.
Mike
As of new GDPR and general guidelines we would like to SMS the information in certain tickets to the user (ie. a password change, as we don't set easy passwords, we SMS the temporary password to the user)
The option SMS to support engineer is already there under the reply button. Please add the option to SMS to requester unsing the mobile number on the contact card.
Mike