Send notification to group support rep(s) when a new request
When you edit a Group and select the checkbox that reads,
Send notification to group support rep(s) when a new request is added to this group, it doesn't make sense to me that you have to manually select each SupportRep you want notifications to go to. The text, itself, says notifications will go to group support rep(s).
I have a distribution email for the groups I manage and I'd like notification to go to that distribution list, not individuals. That's not even an option. I'd have to add a "Ghost SupportRep" whose email address is my "netadmin@company.com", if I wanted to accomplish this. Ultimately, we will add SupportReps to our IT organization and add them to our Active Directory groups, and forget we have to update SupportCenter and MANUALLY include them in notifications.
There needs to be a way to provide a admin-entered email address, versus selecting configured SupportReps. And/Or, there needs to be a checkbox option that says, "All SupportReps in Group".
I have a distribution email for the groups I manage and I'd like notification to go to that distribution list, not individuals. That's not even an option. I'd have to add a "Ghost SupportRep" whose email address is my "netadmin@company.com", if I wanted to accomplish this. Ultimately, we will add SupportReps to our IT organization and add them to our Active Directory groups, and forget we have to update SupportCenter and MANUALLY include them in notifications.
There needs to be a way to provide a admin-entered email address, versus selecting configured SupportReps. And/Or, there needs to be a checkbox option that says, "All SupportReps in Group".