send email to technician - what's the difference?
Not sure if I can't see the wood for the trees here but what is the difference between "Send Email when a task is assigned to a technician." and "Alert Technician by Email when a request is assigned"??
Seems to me like they are one and the same thing?
Found under Notification Rules: Request...
Seems to me like they are one and the same thing?
Found under Notification Rules: Request...