The new update of service desk, helps greatly in importing requesters from Active Directory, it does import all details also. Thanks for that.
Howerver, there is one issue for which I am not clear, how do we provide self service login detail for the requester?
I see that if we add new requester manually, it does allow to put in self service login and send email to requester, however I dont see that when requesters are imported from AD. There is feature of resetting password for the requester, but its really a pain to reset passwords for all 100 Plus users and send them login info. Is there any other way to achive this in simplified manner.