'Selective' notification on tasks possible?
I have a New Hire Onboarding request template that has several (13) tasks: one of the tasks goes to our User Provisioning team, the others all go to the Desktop Support team. The Desktop Support tasks are hopefully taking the place of a checklist that has to be updated and stored somewhere.
What I would LIKE to do is automatically notify the User Provisioning team that they have a task, and at the same time send the Desktop Support team ONE notification instead of thirteen. I've tried various combinations of when to trigger the tasks in the Workflow tab, and have tried changing options on the Tasks Notifications tab, but have had no luck. Is this possible? Any thoughts would be appreciated.
We are on version 9.2, Build 9241, and have not yet gone live.
Ken Granger
Angie's list
Desktop Support Team Lead
ServiceDesk Plus Administrator
What I would LIKE to do is automatically notify the User Provisioning team that they have a task, and at the same time send the Desktop Support team ONE notification instead of thirteen. I've tried various combinations of when to trigger the tasks in the Workflow tab, and have tried changing options on the Tasks Notifications tab, but have had no luck. Is this possible? Any thoughts would be appreciated.
We are on version 9.2, Build 9241, and have not yet gone live.
Ken Granger
Angie's list
Desktop Support Team Lead
ServiceDesk Plus Administrator