Hi,

In our organization, we would like to give full overview of all tickets only to the Service Desk support group - 1st Level support. Some times we need to create task and assign it to another technicians support group.  Other support group just see their own request that assign to them. When ServiceDesk group assign request's task to another technician group, they can't see parent request of task. What should I do to solve this?

As matter of fact, other technician will need to see all the information of the ticket, in order to successfully complete the task.

Thanks