Search tickets by state ( REST API + JSON + PYTHON)
I'm trying to use Service Desk Plus v3 API, to get tickets by state.
I'm using Python + JSON.
The following code runs, and returns some tickets, but ignores the filters. Can someone show me a working example? Thanks in advance.
import requests
import urllib3
import json
myUrl = 'https://192.168.X.X:8080/api/v3/requests'
myToken = '9E86563E-AB0B-41D2-BE5B-3D3A516E24B6'
myHead = {'Authtoken': myToken}
payload= {
"list_info": {
"row_count": 20,
"start_index": 1,
"sort_field": "subject",
"sort_order": "asc",
"search_fields": {
"subject": "New hire",
"priority.name": "high"
},
"filter_by": {
"status.name": "Open"
}
}
}
response=requests.get(myUrl, headers=myHead, params=payload, verify=False)
data=response.json()
print(json.dumps(data, indent=4))
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