SDP - Solutions, User Groups & Techs

Hi,

I am trying to seperate my Solutions so that only certain techs can see certain Solutions. For example, I have my technicians divided into 3 seperate tiers:

Tier 1

Tier 2

Tier 3

I've tried creating a User Group, and adding my technicians to the appropriate User Group, but for some reason, as a technician, they are still able to see all Solutions at all times.

However, I have tested similar functionality with users not assigned a technician role, and I am able to seperate solutions for them just fine.

Is there a way for me to have seperate Solutions for different levels of technicians?

Aaron

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