hi all,

I use SDP 8.2 and OPmanager 11.1 on my network and I’m in the process of integrating these two services. I’ve setup the mail server part successfully and both SDP and OP are able to communicate to the server. My problem lies into the Add-On/Products settings. When I test the connection between the two from OP\Admin\ Add-On/Products, I get “Unable connect to SDP: Invalid Username and Password”. I have tested credentials with different format such as DOMAINNAME\username but no success. Both OP and ServiceDesk+ are in the same domain and I’m able to login to them by domain user via web from any server.

I’d like to know if there is any solution to this.

thanks