I'm using the REST web service API of ServiceDesk Plus OnDemand to create requests. I also use the API to upload attachments after the request is created. My problem is that even though I receive a success message stating that the attachment was successfully created, it does not appear when I view the request.

URL:  https://XXX.sdpondemand.manageengine.com/api/json/request/25/attach?authtoken=4dbc3150d5b4b3595d9cc4f0a47d5d3c&scope=sdpodapi&OPERATION_NAME=ADD_ATTACHMENT

HTTP header field: 

Name: "content -disposition"

Value: "form-data; filename="Incident_25_DE6_20160310.pdf";"

Response: {"operation":{"name":"ADD_ATTACHMENT","result":{"status":"Success","message":"Attachment added successfully"}}}

Many thanks and best regards,

Tamás

p.s.: I do the same stuff with the on-premise version too and there it works perfectly